If you are experiencing overall slowness, one place to look at is your internet connection. There are a few specific things you can check.
1. COMPETITION WITH OTHER APPLICATIONS
Other activities on your computer, or on your network, can be consuming your bandwidth. Check for streaming video, music, Dropbox, or virus activity.
NovelAspect uses Citrix to deliver your applications, and Citrix is designed to use bandwidth very efficiently. 128k of available bandwidth is an adequate minimum for what most of our clients need to do. But, higher bandwidth does improve your experience. Citrix will use what it is given. A faster connection will especially help performance for bandwidth-intensive tasks like file transfers, printing, and video.
To test your current bandwidth you can run a speed test on speedtest.net
3. INTEGRITY OF THE CONNECTION
Citrix is forgiving with high latency (connecting across long distances). However, it can be less forgiving when there are substantial inconsistencies in the connection. You can tell a few things by doing a generic "ping" test from a command prompt:
ping google.com -t
...and let it run for 30 seconds or so. (You can stop it by pressing CTRL-C.) Look for:
- very high response times (150ms or more)
- large variations in response times
Any of these could cause problems with your Citrix session.
Note also that wireless connections can be inherently less stable, so if you are having trouble on a wireless connection you can try switching to a wired connection to see if it makes a difference.
If you are using Comcast internet service, be aware that there are known problems using Citrix with a certain newer type of Comcast router, the BWG (Business Wireless Gateway). Some of our clients who have asked Comcast to switch them to an older router that did not have wireless feature (SMC or Netgear are the most common brands) have reported improved reliability.