After logging into the NovelAspect cloud and opening "File Explorer" you will see something similar to the above, which illustrates your private and public folder access.
To transfer data between the server and your local PC, please use File Explorer which gives you easy access to both areas at the same time. (Your local Windows Explorer and any software installed on your local computer will not include your Q: drive).
On the server, your data should be stored on your Q: drive or private folders only.
We recommend creating a folder at the root of your C: drive and calling it QBTransfer (or something similar). The easiest way is to open the Citrix File Explorer and click the + sign once by Computer. That will expand to show the drives available.
TIP: You should use copy/paste to transfer files between the server and your PC, rather than cut/paste. The reason is you can lose data if a cut/paste is interrupted in mid-transfer.