Once logged in, select Settings at the top of the portal window:
What if I forgot my password?
Please contact NovelAspect support (415-813-3268) and we'll reset it for you. Note that we'll ask for an email address or phone number that we already have on file for you, or some other identifying information, before completing a password reset on the phone.
What is NovelAspect's password strength policy?
NovelAspect requires passwords to meet the following criteria for strong passwords:
- 7 characters minimum
- can't contain "administrator" or "admin"
- must contain characters from three of the four following categories:
- Uppercase letters (A, B, C, and so on)
- Lowercase letters (a, b, c, and so on)
- Numbers (0, 1, 2, and so on)
- Non-alphanumeric characters (#, &, ~, and so on)
We strongly encourage -- but don't require -- regular password changes to maintain your account's security.