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If you are a New User and need help getting started, click here to be directed to our Let's Get Started Page

Returning customers looking for additional knowledge or support, click here to be directed to the NovelASPect Knowledge Base

Watch a brief Video How to Submit a Help/Support Ticket to NovelASPect

Use this link to go directly to our U.S. Based Technical Support Ticket System

NovelASPect Offers 24/7 Support to help with Initial Setup and Other Issues

 

The NovelASPect HelpDesk

Christine Marcin February 11, 2013 Public Knowledge Base / Troubleshooting & Solutions

 

Status Update Page


 

Current issues:  All servers are currently online

 

General:  If you are experiencing any issues at all please call our 24/7 tech support team at 888-228-0143.  Or email us at support@novelaspect.com

 

Maintenance window:  We reserve a maintenance window on Sunday mornings from 3am to 6am EST

 

Best regards,

NovelASPect Technical Team

 

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