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Returning customers looking for additional knowledge or support, click here to be directed to the NovelASPect Knowledge Base

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NovelASPect Offers 24/7 Support to help with Initial Setup and Other Issues

 

The NovelASPect HelpDesk

Christine Marcin February 11, 2013 Public Knowledge Base / Troubleshooting & Solutions


 

Current issues:  

All servers are currently online

 

Heartbleed:  

We have confirmed our environment is not vulnerable.  However, if you use the same password for NovelASPect that you use for other internet services, it's possible your password could be compromised and we recommend changing it.  If you have any questions about this, or any other security concerns, please email us at support@novelaspect.com

 

General:  

If you are experiencing any issues at all please call our 24/7 tech support team at 888-228-0143.  Or email us at support@novelaspect.com

 

Maintenance window:  

We reserve a maintenance window on Sunday mornings from 3am to 6am EST

 

 

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