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The NovelASPect HelpDesk

Christine Marcin February 11, 2013 Public Knowledge Base / Troubleshooting & Solutions


Our Canada data center experienced an interruption in service between approximately 10:55AM and 11:10AM, eastern time today (Tuesday 7/29), due to a server failure.  All servers are back up now.

Scheduled Maintenance: 

August 3, 2014 -- (Early Sunday morning) -- Due to a network upgrade being performed by our Sacramento data center, there will be an interruption in network access to the Sacramento server environment for up to 5 minutes, scheduled to begin at 3:00AM Eastern time, on Sunday, August 3.  The <5 minute network interruption at or around 3:00AM is the only expected impact.

August 3, 2014 -- (Early Sunday morning) -- Due to a storage upgrade being performed at our Toronto datacenter, Canada customers may experience a service interruption of up to 15 minutes between 3:00AM and 4:00AM, Eastern time.  The <15 minute service interruption between 3:00AM and 4:00AM is the only expected impact.


Note: we reserve a general maintenance window Sunday mornings from 3:00AM to 6:00AM Eastern time.


Sacramento:  All systems online

Phoenix:  All systems online

Toronto:  All systems online


SUPPORT NOTE: Users running payroll in QuickBooks 2014 may receive an error stating that QuickBooks is unable to update tax tables.  Please click here for information on how to address this error.

The QuickBooks 2014 R6 update was withdrawn by Intuit, and an R7 release has now been made available.  Currently NovelASPect has suspended all QuickBooks 2014 updates pending testing of the new R7 update.

SUPPORT NOTE: There is a known problem with running Citrix on the latest version of Firefox (version 30).  Icons in the Citrix window will appear unresponsive and applications will not launch.  Click here for the fix.

SUPPORT NOTE: Canada clients currently using QuickBooks 2013 or earlier must upgrade to the latest version of QuickBooks in order to use the new July 2014 Tax Table Update for Payroll.  Click here for more information.

Intuit Alerts: Click Here


General Support
:  If you are experiencing any issues at all please call our 24/7 tech support team at 888-228-0143, or email us at



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