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If you are a New User and need help getting started, click here to be directed to our Let's Get Started Page

Returning customers looking for additional knowledge or support, click here to be directed to the NovelASPect Knowledge Base

Watch a brief Video How to Submit a Help/Support Ticket to NovelASPect

Use this link to go directly to our U.S. Based Technical Support Ticket System

NovelASPect Offers 24/7 Support to help with Initial Setup and Other Issues

 

The NovelASPect HelpDesk

Christine Marcin February 11, 2013 Public Knowledge Base / Troubleshooting & Solutions



Alerts:

None at this time

Scheduled Maintenance: 

Friday Night, December 19, 2014:  Beginning at 8:00PM Pacific time (11:00PM Eastern), CLA users will not be able to access their data while we migrate their environment to new servers at our Phoenix datacenter.  The downtime window is scheduled through 7:00AM Pacific time Saturday morning (10:00AM Eastern).

 

Note: we reserve a general maintenance window Sunday mornings from 3:00AM to 6:00AM Eastern time.

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Sacramento:  All systems online

Phoenix:  All systems online

Toronto:  All systems online

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SUPPORT NOTE: Users running payroll in QuickBooks 2014 may receive an error stating that QuickBooks is unable to update tax tables.  Please click here for information on how to address this error.

SUPPORT NOTE: There is a known problem with running the NovelASPect portal on the latest versions of Firefox (versions 30 and above).  Icons in the browser window will appear unresponsive and applications will not launch.  Click here for the fix.


Intuit Alerts: Click Here

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General Support
:  If you are experiencing any issues at all please call our 24/7 tech support team at 888-228-0143, or email us at support@novelaspect.com

 

 

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