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Returning customers looking for additional knowledge or support, click here to be directed to the NovelASPect Knowledge Base

Watch a brief Video How to Submit a Help/Support Ticket to NovelASPect

Use this link to go directly to our U.S. Based Technical Support Ticket System

NovelASPect Offers 24/7 Support to help with Initial Setup and Other Issues


The NovelASPect HelpDesk

Christine Marcin February 11, 2013 Public Knowledge Base / Troubleshooting & Solutions


None at this time


Scheduled Maintenance: 

None at this time


Note: we reserve a general maintenance window Sunday mornings from 3:00AM to 6:00AM Eastern time.


Sacramento:  All systems online

Phoenix:  All systems online

Toronto:  All systems online


SUPPORT NOTE: There is a known issue with running the NovelASPect portal on recent versions of Firefox (versions 30 and above) and Chrome.  Icons in the browser window may appear unresponsive and applications don't launch.  Click here for the fix.

INTUIT ALERT: January 19, 2015 -- Some customers were experiencing alignment issues when printing W-2s and W-3s on pre-printed forms.  This issue has been fixed.  In order to get updated W-2 and W-3 forms with your active payroll subscription, please visit SLN89581 for detailed information about how to download the latest forms update.


General Support
:  If you are experiencing any issues at all please call our 24/7 tech support team at 888-228-0143, or email us at



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